Your Privacy Matters

1 Introduction

We are Sovamoon Digital Solutions — a digital agency that helps small businesses grow online through custom websites, AI-powered chatbots, Google Business optimization, and local SEO services. This privacy policy explains how we collect and use information when you visit our website or work with us as a client.

We believe privacy should be straightforward. This policy is written in plain English so you actually understand it — not buried in legal language designed to confuse.

If you have any questions about your privacy that aren't answered here, email us directly.

2 Information We Collect

Information you give us directly

When you fill out our contact form, request a quote, or become a client, you may share:

• Your name and business name
• Email address and phone number
• Project details and requirements
• Payment information — processed securely through our payment provider; we never store card numbers or full payment details on our own servers

Information collected automatically

When you browse our website, we automatically collect some basic technical information:

• Which pages you visit and how long you stay on them
• Your browser type and device (phone, tablet, desktop)
• General location — city and country level only, never your precise address
• How you found us — Google search, social media, a referral link, etc.

Information from our chatbot (Sova)

Our AI assistant Sova is available on our website. If you use it:

• Your conversation content is logged
• Any contact details you share in the chat (name, email, phone) are saved as a lead
• Services you expressed interest in are noted
• We review chat logs to improve Sova's responses and training

3 How We Use Your Information

To provide our services

• Respond to your inquiries and quote requests
• Deliver the website design, chatbot, SEO, and other digital services you've hired us for
• Send you project updates, milestones, and deliverables
• Process payments for services rendered

To improve our services

• Understand which pages and services attract the most interest
• Improve how our chatbot answers questions
• Identify and fix technical issues on our website
• Make better decisions about what content and services to offer

To communicate with you

• Send project updates and milestone notifications
• Respond to your questions and support requests
• Share service announcements that are directly relevant to you

4 Information Sharing

Service providers who help us operate

We work with a small number of trusted technology providers. Each one only receives what's necessary to do their specific job:

• Anthropic — powers our AI chatbot anthropic.com/privacy
• Google Analytics — anonymous website analytics policies.google.com/privacy
• Twilio — SMS and notification delivery twilio.com/legal/privacy
• SiteGround — website hosting and infrastructure siteground.com/privacy.htm

When required by law

We may share information if legally required to do so — for example, in response to a court order, to comply with applicable laws, or to protect the rights and safety of our clients, our team, or the public.

5 Cookies

What we use cookies for

• Keeping admin users logged in to our backend panel
• Remembering your active chat session with Sova so you don't lose your conversation on page refresh
• Anonymous website analytics via Google Analytics — we use this to understand traffic patterns, not to track individuals

How to control cookies

You can block or delete cookies at any time through your browser settings. Most browsers let you set preferences per website. Note that blocking cookies may affect some site functionality — for example, your chat session won't be saved between page loads.

6 Data Security

We take reasonable and practical steps to protect your information:

• HTTPS encryption across all pages of our website
• Secure server infrastructure via SiteGround with regular updates
• Access to personal data is limited to Sovamoon team members who need it
• API keys and credentials stored securely, never in client-side code
• Regular monitoring for unusual activity

We take security seriously. That said, no system is 100% secure — no one can guarantee that. If we ever become aware of a security incident affecting your data, we will notify you promptly and tell you exactly what happened and what we're doing about it.

7 Data Retention

We don't keep your data forever. Here's how long we typically hold different types of information:

• Contact form submissions: 2 years from submission date
• Chat conversation logs: 1 year from the conversation date
• Active client project files: Duration of our working relationship plus 1 year after
• Analytics data: 26 months (Google Analytics default setting)

You can request that we delete your personal information at any time by emailing us. We'll confirm the deletion within 30 days.

8 Your Rights

You have rights over your personal information. Specifically, you can:

• Access your data — ask us what personal information we hold about you
• Correct inaccurate information — if something we have is wrong, we'll fix it
• Request deletion — ask us to delete your personal information from our systems
• Opt out of communications — unsubscribe from any emails at any time
• Get a copy of your data — request an export of the personal information we hold

To exercise any of these rights, email us at hello@sovamoon.com. We respond within 30 days.

9 Children's Privacy

Sovamoon's services are designed for business owners and adults. We do not knowingly collect, use, or store personal information from anyone under the age of 18.

If you believe a minor has provided us with personal information, please contact us immediately at hello@sovamoon.com and we will delete it promptly.

10 Changes to This Policy

We may update this privacy policy from time to time as our services evolve or as legal requirements change. When we make significant changes, we will:

• Email active clients directly about the changes
• Post a notice on our website
• Update the "Last Updated" date at the top of this page

Continued use of our website or services after changes are posted means you accept the updated policy. We encourage you to review this page periodically.

11 Contact Us

Privacy questions, data requests, or anything else related to how we handle your information — we're here and happy to help.